Last updated: August 23, 2026
This Refund & Returns Policy applies to purchases from
By.Eskin LLC, doing business as Elixir Perfume (“Elixir
Perfume,” “we,” “us,” or “our”).
Return window
You may request a return within 30 calendar days after
delivery. Email info@elixirperfume.com
with your full name, order number, item, reason for return, and
photographs when the product is damaged, leaking, defective, or
incorrect.
Do not mail a return until we approve the request and provide written
instructions. Unauthorized returns may be refused.
Eligible returns
Except for an approved damaged, defective, or incorrect-item claim, a
product is eligible only when it is:
- unused, unsprayed, unopened, and in original condition;
- returned with all seals, cellophane, labels, accessories, inserts,
and promotional items intact; and - securely packed in protective outer packaging.
Opened, sprayed, used, altered, tampered, clearance/final-sale,
sample, decant, travel-size, or hygiene-sensitive products are final
sale when clearly disclosed, except where applicable law requires
otherwise. Personal preference, expected longevity, or perceived scent
profile is not a defect.
Testers and packaging
Authentic testers may arrive in a plain box, without a decorative
box, or without a cap when disclosed on the product page. Manufacturer
packaging, bottle design, labeling, and color may vary by batch.
Disclosed packaging differences are not defects.
Damaged, leaking,
defective, or incorrect items
Inspect the shipment promptly. Contact us within 5 calendar
days after delivery and retain the product, shipping carton,
label, seals, and all packaging. Include clear photographs of the item
and damage. This reporting period helps us investigate promptly and does
not eliminate any non-waivable legal right.
After review, we may provide a replacement, store credit, or refund,
as appropriate. We cover approved return shipping when the product was
shipped incorrectly or reached the customer damaged or defective.
Responsibility for
shipping and returns
Elixir Perfume is responsible for merchandise while it is being
shipped from our store to the customer, subject to carrier
investigation, applicable law, and accurate delivery information
supplied by the customer.
For an ordinary return initiated and shipped by the customer, all
return postage, carrier charges, insurance, packaging, and related
expenses are the customer’s responsibility. The customer is responsible
for choosing a lawful shipping service, following fragrance
transportation rules, using adequate protective packaging, tracking, and
insurance.
Risk of loss, theft, leakage, breakage, or damage during a
customer-arranged return remains with the customer until the merchandise
is physically received and inspected by Elixir Perfume. If a
return arrives damaged because of inadequate packaging, prohibited
transportation, mishandling in return transit, or another condition
occurring after delivery to the customer, the return may be refused and
no refund issued. The customer must pursue a customer-arranged
return-shipping claim with the carrier.
When Elixir Perfume supplies a prepaid label for an approved
incorrect, damaged, or defective-product claim, responsibility will be
determined under the approved instructions, carrier terms, applicable
law, and the facts of the shipment.
Original and expedited shipping charges are non-refundable unless we
shipped an incorrect product or approved a damage/defect claim. Refused,
unclaimed, undeliverable, or incorrectly addressed packages may have
carrier charges deducted where legally permitted.
Inspection and refunds
We inspect returned merchandise after arrival. If approved, the
refund is issued to the original payment method within 5–10
business days after inspection. Banks and payment providers may
need additional posting time.
A return that arrives opened, used, incomplete, leaking, improperly
packed, or damaged after delivery may be refused. We do not impose a
general restocking fee on an eligible unopened return.
Cancellations and address
changes
Contact us immediately. We will try to assist, but an order cannot be
changed or canceled after fulfillment or shipment begins. Customers must
verify the delivery address before placing the order.
Consumer rights
Nothing in this policy limits rights or remedies that applicable law
does not permit the parties to waive.
Contact
By.Eskin LLC, d/b/a Elixir Perfume
3012 NW 72nd Ave
Miami, FL 33122, United States
info@elixirperfume.com