Find quick answers about orders, shipping, returns and our fragrances. For anything else, email info@elixirperfume.com or call +1 347 888 2891.
Products and authenticity
Are your fragrances authentic?
Yes. We are an authorized distributor, and every fragrance we sell is guaranteed 100% authentic.
Do you sell Loris products?
Yes. We are an authorized seller of Loris Parfum. You can browse Loris perfumes, the Frequence line, the Niche collection and reed diffusers from the Loris menu.
How many fragrances do you offer?
Our collection includes more than 1,500 fragrances, including designer, niche and Arabic perfumes.
How do I know what a fragrance smells like?
We list the top, heart and base notes of our fragrances so you can see what you are choosing before you order. Please note that a perfume is a personal choice, and personal preference is not considered a product defect.
Do testers come in a decorative box?
Authentic testers may arrive in a plain box, without a decorative box or without a cap when this is disclosed on the product page. Packaging and bottle design can also vary by batch.
Orders and shipping
Where do you ship?
We currently ship to eligible street addresses in the contiguous 48 United States and the District of Columbia. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO military addresses, P.O. boxes or international destinations.
How much does shipping cost?
Standard shipping is $7.95 for orders below the free-shipping threshold. Orders with a merchandise subtotal of $80 or more, after coupons and discounts and before tax, ship free with standard shipping.
How long until my order ships?
Orders are normally processed within 5 business days after successful payment and review. Business days are Monday through Friday, excluding federal holidays. Processing time is separate from carrier transit time, and promotions, holidays or address and payment reviews can extend it.
Will I get a tracking number?
Yes. Tracking is provided after your order ships.
Can I change or cancel my order?
Please contact us as soon as possible and we will try to help. An order cannot be changed or canceled after fulfillment or shipment begins, so please check your delivery address before you place your order.
My package arrived damaged or the item is wrong. What should I do?
Contact us within 5 calendar days after delivery, keep all packaging, and send clear photographs of the item and the damage. After review, we may provide a replacement, store credit or refund.
My tracking says delivered but I did not receive my package.
Please check the delivery address, mailbox, building office, household members, neighbors and any carrier notices, then email us within 5 calendar days.
Returns and refunds
What is your return policy?
You may request a return within 30 calendar days after delivery. Email us your full name, order number, the item and the reason for the return. Please do not mail anything back until we approve the request and send written instructions.
Which items can be returned?
Products must be unused, unsprayed, unopened and in original condition, with all seals, labels and packaging intact. Opened, sprayed or used products, and items marked as clearance or final sale, samples, decants and travel sizes, are final sale when this is clearly disclosed, except where the law requires otherwise.
Who pays for return shipping?
For an ordinary return that you start, return shipping is the customer’s responsibility. We cover approved return shipping when a product was shipped incorrectly or arrived damaged or defective.
When will I receive my refund?
After we receive and inspect the return, an approved refund is issued to your original payment method within 5 to 10 business days. Your bank or payment provider may need extra time to post it. We do not charge a general restocking fee on an eligible unopened return.
Contact us
Email: info@elixirperfume.com
Phone: +1 347 888 2891
Address: Elixir Perfume, 3012 NW 72nd Ave, Miami, FL 33122, United States
For full details, please read our Shipping Policy and our Refund & Returns Policy.